Every piece from The Teak Story is fragile and packed carefully by hand. This policy explains how and when your order reaches you.

Where We Ship

We currently ship within India only.

Delivery Charges

• Orders above ₹2,999: free delivery across India.
• Orders of ₹2,999 and below: ₹100 within Tamil Nadu, and ₹200 for the rest of India.

The delivery charge for your order is shown at checkout before you pay.

Dispatch & Delivery Times

Orders are dispatched within 7–10 business days of being placed. Once dispatched, orders usually arrive within 5–7 business days, depending on your location. Business days are Monday to Friday, excluding public holidays. Delivery timelines are estimates and may occasionally be affected by courier delays, weather or other events outside our control.

Order Tracking

Once your order ships, you'll receive an email with your tracking details so you can follow its journey to your door.

Cancellations

You can cancel your order within 24 hours of placing it, as long as it has not yet been dispatched, by writing to us at customercare@theteakstory.in with your order number. After 24 hours, or once an order has been dispatched, it can no longer be cancelled. Cancelled orders are refunded in full to your original payment method within 5–7 business days.

Damaged in Transit

If your order arrives damaged, please email us at customercare@theteakstory.in within 48 hours of delivery with your order number and photos of the item and its packaging. Once verified, we'll arrange a replacement or refund at no extra cost to you. See our Return & Refund Policy for full details.

Delivery Address

Please make sure your shipping address and phone number are complete and correct at checkout. If you need to change your address, contact us before your order is dispatched. We're unable to redirect orders once they have shipped.

Contact Us

For any questions about shipping, write to us at customercare@theteakstory.in or call +91 90032 53831, Monday to Friday, 10 am to 5:30 pm.