We want you to love your Garden Hours pieces. Because each item is handcrafted, we accept returns and refunds only in the case of damaged or defective products, as outlined below.

Eligibility for Returns and Refunds

We do not offer returns, refunds, or exchanges for change of mind, incorrect selection, or any reason other than the item arriving damaged or with a manufacturing defect. All sales of items received in good condition are final.

Damaged or Defective Items

If your order arrives damaged or with a manufacturing defect, please contact us within 48 hours of delivery at customercare@theteakstory.in, along with photos of the damaged item and its packaging. Once verified, we will arrange a replacement or refund at no additional cost to you.

How to Report a Damaged or Defective Item

To report an issue, email us at customercare@theteakstory.in with your order number, a description of the damage or defect, and supporting photos. Once approved, we'll share instructions for next steps.

Refund Process

Once we verify a damaged or defective item, we will notify you of the approval of your replacement or refund. Approved refunds are processed to your original payment method within 5–7 business days.

Return Shipping

For items confirmed as damaged or defective, we cover the cost of return shipping. As we do not accept returns for any other reason, no other return shipping costs apply.

Contact Us

For any questions about this policy, reach us at customercare@theteakstory.in or +91 90032 53831.