Ordering

How do I place an order?
Choose the pieces you love, add them to your cart and check out. You'll receive an order confirmation by email once your order is placed.

What payment methods do you accept?
We accept UPI, cards, net banking and wallets through our secure payment partner. All available options are shown at checkout.

Are prices inclusive of GST?
Yes. All prices are in Indian Rupees (INR) and include GST.

Can I cancel my order?
You can cancel your order within 24 hours of placing it, as long as it has not yet been dispatched, by writing to us at customercare@theteakstory.in with your order number. After 24 hours, or once an order has been dispatched, it can no longer be cancelled. Cancelled orders are refunded in full to your original payment method within 5–7 business days.

Shipping

Do you ship outside India?
We currently ship within India only.

How much does shipping cost?
Shipping is free on all orders above ₹2,999. For orders of ₹2,999 and below, a delivery fee of ₹100 applies within Tamil Nadu and ₹200 for the rest of India.

How long does delivery take?
As each piece is fragile, we pack every order carefully by hand. Orders are dispatched within 7–10 business days and usually arrive within 5–7 business days after dispatch. You'll receive tracking details by email once your order ships.

Returns & Exchanges

What is your return policy?
As our pieces are handcrafted, we accept returns only if an item arrives damaged or with a manufacturing defect. We're unable to accept returns or exchanges for change of mind. See our Return & Refund Policy for full details.

My order arrived damaged. What should I do?
We're so sorry. Please email us at customercare@theteakstory.in within 48 hours of delivery with your order number and photos of the item and its packaging. Once verified, we'll arrange a replacement or refund at no extra cost to you.

How long do refunds take?
Approved refunds are processed to your original payment method within 5–7 business days.

Product Care

Is your new bone china dishwasher safe?
Yes, our new bone china is dishwasher safe. Please avoid abrasive cleaners and scourers to keep the gold rim looking its best.

Can I use it in the microwave or oven?
No. Because of the real gold rim detailing, our new bone china is not microwave or oven safe.

Is your new bone china vegan?
Yes. Our new bone china is 100% vegan and made without any animal products.

Will my piece look exactly like the photos?
We photograph our pieces as accurately as possible. As they are finished by hand, slight variations in colour, pattern placement or glaze are natural and part of their charm.

Still have questions?

We'd love to help. Write to us at customercare@theteakstory.in or call +91 90032 53831, Monday to Friday, 10 am to 5:30 pm.